Terms of use

What the service is, and what it is not

Klinikbook is a coordination and comparison platform operated by SETTE TECHNOLOGICAL SOLUTIONS YAZILIM SANAYİ VE TİCARET ANONİM ŞİRKETİ ("SetteTech"), a company established in Türkiye. We receive treatment requests, approach clinics and surgeons whose credentials for the relevant procedure have been documented, prepare their proposals as structured written offers, and support you through selection, payment, travel planning and follow-up.

We are not a healthcare provider and we do not practise medicine. We do not diagnose, treat or advise on medical matters, and we do not decide which procedure is appropriate for you. The operation is performed by the clinic or surgeon named in the offer you accept; the medical relationship — the pre-consultation assessment, the treatment decision and the aftercare — is between you and that provider.

Your account

You need an account to submit a request. Keep your sign-in details to yourself, and tell us at [email protected] if you think someone else has access to your account.

You are responsible for what you tell us being accurate and complete — including your health information — and for the documents you upload being yours to share.

Requests, offers and how a choice is made

Submitting a request is free and commits you to nothing.

Offers are prepared by our team with real clinics and surgeons for the case you described. They are written proposals, not confirmed appointments, and they remain subject to the provider's assessment — including the in-person pre-consultation — before treatment is confirmed. Every offer states its validity, what is included and what is not.

Selecting an offer means you want to proceed on the terms written in it. It does not create the medical agreement, which arises between you and the provider; it does not oblige you to accept a later change; and the provider's assessment can still conclude that a procedure should not go ahead.

Prices and payment

The price is the one written in the offer you accept, and payment is made by bank transfer to the account named in the written payment instructions that come with the selected offer. Each payment carries a unique reference that identifies it as yours; you upload proof of the transfer, and the platform verifies it against its records. Card details are never asked for on this website.

Never send money to an account that did not reach you through the platform, and report any request to pay in cash or to a private individual.

What happens to an amount already paid — if you postpone, if you cancel, or if the provider changes the plan — is stated in the offer before you accept it.

Prices in an offer include taxes. The sale itself is governed by the distance sales contract, and the pre-information form gives its essential terms before you accept an offer.

Cancellation and rescheduling

You can cancel a request at any time before selecting an offer, at no cost. After you accept an offer you have the statutory right of withdrawal the distance sales contract describes; beyond it, cancellation and postponement follow the cancellation and refund terms and the terms written in that offer. If a provider cancels and no alternative is acceptable to you, amounts paid for the cancelled scope are refunded through us.

No medical guarantees

The content of this website describes how the service works and is not medical advice. Medicine does not guarantee results: no clinic, surgeon or platform can promise a particular outcome, and nothing on this site should be read as such a promise. Suitability for a procedure is decided by the surgeon, at the pre-consultation, on the basis of the examination.

Intellectual property

The website content, the offers the platform prepares, the platform itself and its design belong to SetteTech or its licensors. You may use them to make your own treatment decision; republication or commercial use needs written permission.

What you upload stays yours. By uploading it you allow us to store it and to share the parts that are necessary with the providers preparing your offers, for that purpose only — as the privacy notice describes.

Liability

The operator is responsible for the service it provides: the verification carried out before an offer is prepared, the accuracy with which a provider's proposal is recorded, the handling of your payment records, and the coordination it promises.

The operator is not responsible for the medical care provided by the clinic or surgeon, for the outcome of a procedure, or for losses that are not caused by a failure to meet these terms.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including — where such an exclusion is prohibited — liability for death or personal injury caused by negligence.

Suspension and account closure

We may suspend or close an account that is used to break these terms, to submit information that is not true, to interfere with the platform or with other people's records, or where the law requires it.

You can ask to close your account at any time by writing to [email protected]. Requests in progress are ended, and the privacy notice explains what is kept afterwards and why.

Terms that by their nature outlive closure — payment records, liability, governing law — continue to apply.

Governing law, disputes and how to reach us

These terms are governed by Turkish law, and disputes are heard by the courts of the operator's seat in Türkiye. If you act as a consumer in Türkiye, you may also apply, within the monetary limits set each year, to the consumer arbitration committee — and above them to the consumer court — of your own place of residence or of the place where the transaction was made (Law No. 6502). If you live in the EU/EEA and act as a consumer, nothing in these terms removes the protection of the consumer law of your country of residence that cannot be waived, including your right to bring proceedings there.

The platform is operated by SETTE TECHNOLOGICAL SOLUTIONS YAZILIM SANAYİ VE TİCARET ANONİM ŞİRKETİ ("SetteTech"), Muradiye Mah. Celal Bayar Üniversitesi Kampüsü Küme Evleri Tekno Kent No: 22, Yunusemre / Manisa, Türkiye.

MERSİS number: 0764090615400001.

Trade registry: Manisa Ticaret Sicili Müdürlüğü, 22818.

Questions about these terms and any legal notice: [email protected]. Data-protection questions: [email protected].

This version of the terms is the one recorded when you accept it; the version number and effective date are printed at the top of the terms.