Pipeline
Definition
A pipeline is the ordered set of stages a case moves through, from the first enquiry to treatment. It shows how many patients are at each stage and where things get stuck.
What does a clinic pipeline look like?
A typical pipeline for patients travelling from abroad runs: new enquiry, contacted, assessment, quote sent, travel booked, arrived, treated and aftercare. A private practice needs a shorter one: new enquiry, contacted, appointment booked and seen. Every case sits at one stage, and the pipeline narrows as cases move along.
Seeing the pipeline as a board shows bottlenecks at once. Thirty cases waiting at assessment means doctors' reviews are falling behind; a pile-up at quote sent means nobody is following up the quotes. Looking at the stage where lost cases dropped out tells you what to fix.
Related reading
30-day free trial
Try Klinikbook with your own team
Every feature is open for 30 days, and no card is needed to start.