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Glossary

UTM parameters

Definition

UTM parameters are tags such as utm_source, utm_medium and utm_campaign added to the end of a link. They show which advert, campaign or post brought a visitor to your website.

How do UTM parameters work?

Imagine the link in your Instagram advert ends with ?utm_source=instagram&utm_medium=paid&utm_campaign=implants-october. When a visitor arrives through that link and fills in your form, you know the enquiry came from the October implants campaign on Instagram. There are five standard parameters: utm_source, utm_medium, utm_campaign, utm_term (the keyword) and utm_content (which version of the advert).

Consistency matters: write ‘instagram’ in one place and ‘ig’ in another and your reports will show two separate sources. Keep a short naming list for the team and build every new campaign link from it. UTM tags should never carry personal data, so do not put names or phone numbers in a link.

Contact: Oliver Hartley — United Kingdom, English; call, WhatsApp and e-mail; consent records, his case and where he came from (an Instagram campaign).
“Where they came from” on a contact: the campaign and its source, medium and campaign (UTM) values.Real product screen · fictional sample data

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