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Add your partners and share trips with them

Published 20 October 2026Reviewed 20 October 20262 min read

On this page

Record a partner and share

Owners, administrators and coordinators manage partners.

  1. Add the partner

    In Settings → Partners press Add partner. Enter its kind (clinic, agency, hotel, transfer company, interpreter, other), name, country, city, phone and e-mail. You can also write a note for your team.

  2. Write the partner's people

    Add the people who work there and their roles; this is where you find whom to reach during a trip.

  3. Record the licences and check them against the register

    Use Add licence to enter the kind (for example a USHAS intermediary authorisation or a travel agency certificate), its number and valid-until date. Look the number up in the public register yourself and press I checked it; who checked and when is recorded. Changing the licence kind or number takes the check back.

  4. Invite the guests

    When you invite someone from the Team screen, choose the role Partner's guest and pick the Partner from the list. A guest's role can never be changed afterwards.

  5. Share a trip

    On the trip press Share, then choose the Partner and What you are sharing: This trip or All the case's trips. The partner's guests receive a notice.

  6. Stop sharing

    You can remove the share in the same section. Guests no longer see the trip, but still see the stays or transfers given to their partner.

What a guest sees and does

Screen
GuestOnly Shared with us. No other screen or data is reachable.
Sees
GuestThe travellers by name in shared trips, arrival and return, stays, transfers, treatment days and appointments.
Does not see
GuestDocuments, notes, quotes, payments, medical information or other people.
Can do
GuestConfirm a transfer given to their partner with Confirm the transfer and enter the driver. The case owner gets a notice.

Frequently asked questions

Do partner guests count towards my user limit?

No. Partner guests are not counted as users in your plan.

Can I delete a partner?

A partner is never deleted, only set inactive, so past trips keep it.

What happens when a licence expires?

A licence past its valid-until day no longer counts as checked: the warnings on trips come back and the list marks it expired.

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