Export your data and close the workspace

Exporting your data

Exporting and closing are open to the workspace's owner only.

1. 1

   Open the screen

   In the sidebar open “Settings” and choose “Export and closing”.

2. 2

   Press “Prepare an export”

   Preparing it takes a few minutes. You can leave the page; you are notified when it is ready and the status changes from “Preparing” to “Ready”.

3. 3

   Download the zip

   Click “Download”. The file holds every record in a machine-readable form, every stored file and a short guide to the format. The row shows how many tables, files and the total size.

4. 4

   Mind the time limit

   Each export can be downloaded for seven days (“Downloadable until …”). When it passes, prepare a new one. An export that could not be prepared shows “Could not be prepared”; try again.

Closing the workspace

Export your data before closing.

1. 1

   Choose “Close the workspace”

   In the “Close the workspace” section at the bottom of the same screen, read the explanation and press the button.

2. 2

   Confirm

   Confirm in the “Close …?” window. The subscription or trial ends at once.

3. 3

   Know what follows

   The workspace becomes read-only for everyone. A period already paid is not refunded; the invoice of a period that has begun stays due. Data and files are deleted 90 days later, and the screen shows the date.

Frequently asked questions