On this page
From request to outcome
Data requests are answered by those who keep the compliance center, that is owners and administrators. Erasing a person also needs the permission to delete contacts.
Find or record the request
Requests from the portal land on Compliance center → Data requests and the members who keep it are told. For other channels press “Record a request”; the person may not be among your contacts. Each request has a reference and a due day, and a reminder comes three days before.
Act by the kind of request
The request page shows the person, their current record and the actions available (table below).
Let each action reach the record
Every action you take is written to the request's Record. Use “Add a note” for anything you want to add.
Close the request
Press “Complete” or “Refuse” and write the outcome the person will read, naming any legal hold. A person with an e-mail address is told and the portal shows the answer.
Actions by kind of request
- Copy
- What you do“Prepare a copy of their data”, then optionally “Let them download it on the portal”
- What the product doesGathers their records as machine-readable data, with their files, into one zip that stays downloadable for 30 days
- Restriction
- What you do“Restrict processing”; later “Lift the restriction”
- What the product doesThe record is not changed or merged, no new case is opened and no e-mail goes to the person
- Objection
- What you do“Withdraw marketing and photo consents”
- What the product doesWithdraws the marketing and photo-use consents in force
- Correction
- What you doCorrect the contact first, then “Note the correction”
- What the product doesWrites what changed to the request's record
- Erasure
- What you do“Erase the person”
- What the product doesErases the person across the workspace; the request keeps the requester's name and its steps as evidence
Frequently asked questions
How long do I have?
Your country pack sets it: 30 days for Türkiye, one calendar month for the EU and UK. The due day is on every request.
Can Klinikbook staff see or decide a request?
No. Only your workspace's authorised members see and decide requests.
How does a person make a request on the portal?
They sign in with their e-mail address and choose an option on My data, such as “Request a copy of my data”. Only one request of each kind can be open at a time.
Related reading
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