ProductSMS and WhatsApp service messages
Reach patients on the channel they read
Appointment, payment and quote notices can go by SMS or WhatsApp as well as e-mail. Messages leave from your own provider account and Klinikbook adds no charge; e-mail stays the default and the fallback.
- Your own account, no extra fee
- SMS and WhatsApp
- E-mail stays as fallback
How the channels work
- Your SMS providerConnect your Netgsm, İleti Merkezi or Twilio account; message credit and billing are between you and your provider.
- WhatsApp Cloud APIConnect your own WhatsApp Business account. The patient's reply shows in the case conversation.
- Informational onlyService messages go out: appointments, reminders, payments and quote notices. There is no route for promotions or campaigns.
- E-mail fallbackIf there is no phone number or the channel fails, the message goes by e-mail; the patient is not left without it.
- Reply 1, 2 or STOPOn WhatsApp and Twilio the patient confirms an appointment with 1, cancels with 2 and stops messages with STOP.
Connect a channel
Open your account
Get your own account with your SMS provider, or from Meta for the WhatsApp Cloud API.
Enter the connection details
In Settings → Channels choose the channel and enter the account details.
Choose what goes where
Set the channel for reminders and notices; where there is none, e-mail is used.
Follow the conversation on the case
WhatsApp replies appear in the case conversation and your team answers from there.
Does Klinikbook charge for these messages?
No. The cost is between you and your provider.
Will I see the patient's reply?
On WhatsApp, yes, in the case conversation. The 1, 2 and STOP replies work only on WhatsApp and Twilio.
What if a patient does not want messages?
They can reply STOP; that patient falls back to e-mail.
Related reading
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