SolutionsHealth tourism CRM
Health tourism CRM: the whole journey of an international patient
Klinikbook is a clinic CRM that manages the journey of a patient coming from abroad in health tourism: the enquiry, intake, quote, flights, accommodation and transfers, arrival, treatment days and aftercare. It is not a marketplace, takes no commission, never touches patient money and keeps no medical records.
- A patient portal in six languages
- Flights, hotel, transfers and an arrivals board
- Quote, deposit and aftercare
What is a health tourism CRM?
A health tourism CRM is software that follows a patient coming from abroad from enquiry to return home. What sets it apart from a local-patient CRM is that the journey is managed too: flights, hotel, airport transfer, interpreter and treatment days are tied to the patient record, and the patient sees them on a portal in their own language.
In Klinikbook the patient fills in the form in their language, the doctor reviews the photos, a quote with options goes out and a deposit schedule appears on acceptance. The trip plan is ready before the patient arrives, the arrivals board shows who lands when, and aftercare starts when treatment is done.
Trip
Flights, accommodation and transfer on the patient record
Travellers, arrival and return (in local time), accommodation, clinic-approved transfers and treatment days in one plan. The plan reaches the patient by link; you can share it with your partner if you wish.
- Arrival and return in local time
- Transfers and treatment days
- Sharing chosen fields with a partner
Arrivals board
Who is arriving this week, and where to meet them
The arrivals board shows upcoming arrivals and returns, transfer status and missing documents, so the coordinator plans the welcome without surprises.
- Upcoming arrivals
- Missing-document warnings
- Transfer status
What the patient sees
The patient sees the journey in their own language
Flight times, hotel and transfer details are on the portal; the patient opens it in Turkish, English, German, Arabic, Russian or French.
- A portal with passwordless sign-in
- In six languages
- Call or message in one tap with a question
What Klinikbook covers in health tourism
- International enquiry
- In KlinikbookMultilingual form, source and country recorded, assignment
- Medical intake
- In KlinikbookGuided photos, doctor review
- Quote
- In KlinikbookWith options, selectable currency, branded PDF
- Deposit and payment
- In KlinikbookSchedule and collections recorded; patient pays the clinic directly
- Trip
- In KlinikbookFlights, accommodation, transfers, treatment days, arrivals board
- Partners
- In KlinikbookPartner and document records, sharing of chosen fields
- Commission
- In KlinikbookYou record your own sales and partner plans; Klinikbook takes none
- Aftercare
- In KlinikbookPlan, photo answers on the portal
- Compliance
- In KlinikbookKVKK/GDPR texts, country rules
Who is it for?
- Clinics and hospital international units that accept patients from abroad
- Health tourism agencies that refer patients
- Coordinator teams handling several countries and languages
- Anyone running trips in spreadsheets and messages
How to choose a health tourism CRM
- Does the patient see forms and a portal in their own language?
- Are flights, hotel and transfer tied to the patient record?
- Are the quote and deposit on the same record?
- Is there arrival and document tracking?
- Does it share only the necessary fields with a partner?
- Are the KVKK/GDPR texts ready for each country?
What is a health tourism CRM?
A health tourism CRM is software that follows a patient from abroad from enquiry to return home. In Klinikbook the enquiry, quote, trip, appointments and aftercare sit on the same patient record.
Is a health tourism CRM free?
Klinikbook has no free plan; you can try it free for 30 days with no card. After that you pay for one of the Solo, Team or Pro plans, priced per workspace. Prices are at /en/pricing.
Does Klinikbook find patients or take commission?
No. Klinikbook is not a marketplace, brings no patients and takes no commission. You pay only the subscription.
How do I manage flights, hotel and transfers?
You add a trip to the case: travellers, flights, accommodation, transfers and treatment days. The arrivals board shows upcoming arrivals; the plan reaches the patient on the portal and, if you wish, your partner by sharing.
Which languages can patients use?
The patient side speaks Turkish, English, German, Arabic (right to left), Russian and French. The workspace chooses which languages to offer in settings.
Does an international patient's money pass through Klinikbook?
No. The patient pays the clinic directly; Klinikbook records the deposit and instalment schedule and collections, and can show a quote in several currencies.
Does a health tourism company need an authorisation certificate?
The regulation requires one for intermediary organisations. Klinikbook helps you keep the document records but grants no authorisation; see our authorisation guide for detail.
Try the health tourism CRM free for 30 days
No card needed. Plans are priced per workspace; see the pricing page.
Related reading
30-day free trial
Try Klinikbook with your own team
Every feature is open for 30 days, and no card is needed to start.